The IT services that make up a significant portion of exports and employment in the Global South tend to be highly susceptible to automation by generative AI. Given the potential for countries to reshore and automate previously outsourced IT tasks, the Global South’s IT services appear vulnerable to AI adoption. However, policymakers in these countries can pursue policies to help their workers and industries adapt and benefit from AI.
How Generative AI is Changing the Global South’s IT Services Sector
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